Answers to your selling questions.

zonline is an online platform empowering African businesses to create their own eCommerce stores and connect with local and international customers. Every business needs an online presence – because everyone’zonline.

Any individual or business based in Africa offering goods or services can become a seller, provided they meet the marketplace policies and standards.

Simply sign up for an account, select a subscription package, and set up your store using the provided tools and resources. It’s straightforward and our team is available to help you through every step.

• Access to a growing online customer base across Africa
• Comprehensive tools for store management
• Continuous technical support and training resources
• Marketing opportunities tailored to your audience

Absolutely! You just need an approved seller account and you can sell on zonline.africa. If you have your own domain you can also point it to your online store on zonline to direct clients to your powerful zonline storefront.

Your online store can work as your primary website or a secondary one – either way, it’s fully functional from day one.

Once your seller account is approved, you add your products and services via the vendor dashboard and they are automatically listed on the zonline marketplace.

Customers find your products by searching on the zonline.africa marketplace or on Google. They order through zonline, you deliver the product, confirm delivery – then funds are deposited into your bank account less our service fees. You can also opt for zonline to handle fulfilment on your behalf.

You can sell almost any legal products and/or services across these categories: African Art, Baby, Books, Business Operations, Clothing/Shoes & Accessories, Consumer Electronics, Computer/Tablets & Networking, Health & Beauty, Home & Garden, Motors, Musical Instruments, Toys & Hobbies, and Gift Vouchers.

Stolen property and illegal products/services are strictly prohibited. Some categories may require special permission before you can start selling.

zonline offers three packages – visit each to compare what’s included:

1. Starter Package – designed for businesses dipping their toes into the zonline marketplace. Essential eCommerce features and basic support.
2. Growth Package – ideal for businesses ready to expand. Additional features, better visibility, and personalised support.
3. Enterprise Package – for ambitious businesses scaling aggressively. Advanced features, priority support, and customised eCommerce solutions.

We provide a hands-on approach – guiding you through eCommerce basics, helping optimise your sales, and offering training materials and personalised support to help you succeed from day one.

Our support team is available 24/7 to address zonline technical issues and website performance concerns.

For dedicated assistance with store setup and management, zonline Experts are available to help you build and run a successful store.

zonline offers mediation tools to help resolve disputes amicably and ensure both seller and customer satisfaction. Our team steps in when needed to facilitate a fair resolution.

Yes. Customer feedback is a critical metric on zonline – it’s used by customers to gauge your trustworthiness and by zonline to measure your performance. Customers generally purchase from businesses with strong, positive reviews.

Absolutely! zonline requires professional images for all products and services listed. If you don’t have an in-house designer or content creator, you can work with one of our recommended partner experts who specialise in creating product and service catalogues for the internet.

Yes. You can get a sub-domain that reflects your brand – for example: www.yourbrand.zonline.africa. To apply, send a note via the messaging section in your seller dashboard.

Not directly via the sub-domain – however, you can purchase a domain from one of our partners and use it for your emails, then point that domain to your zonline store profile. Note: some zonline packages include FREE basic email hosting.

Integrated inventory systems track your stock levels in real-time, while shipping tools streamline order fulfilment – all accessible directly from your seller dashboard.

zonline integrates with reliable couriers to ensure smooth, trackable deliveries from your store to customers. Please note: Fulfilment by zonline (FBZ) is not yet fully available – sellers are currently responsible for shipping products to buyers.

Additional shipping charges may apply based on package weight, destination, and the courier selected. These are clearly outlined during the order process.

Not yet – but we will soon be collaborating with trusted suppliers and logistics companies to simplify sourcing and delivery operations for sellers. Watch this space.

To become a verified seller, ensure compliance with zonline.africa’s policies, provide accurate business information, and maintain good customer reviews. Verification is your mark of credibility on the marketplace.

zonline has a standard policy for returns and refunds, but sellers can define specific terms for their own store. Any seller-defined terms must align with platform-wide regulations.

Items that violate local or international laws, counterfeit goods, hazardous products, and stolen property are all strictly prohibited. For a detailed list, review the platform’s policies or contact our support team.

Address complaints professionally through the seller dashboard. zonline.africa provides mediation tools to help resolve disputes and rebuild trust with your customers. Responding promptly and professionally to negative feedback is one of the best things you can do for your store’s reputation.

Use the “Forgot Password” option on the login page to reset your credentials. If you continue to have trouble, contact our support team via WhatsApp at +263 71 888 2000 or email info@zonline.africa.

Ensure that all products are approved, properly categorised, and meet zonline.africa’s listing requirements. Common reasons include missing images, incomplete product descriptions, or pending approval. Check your seller dashboard for any flagged items.

Yes. We provide free tutorials, webinars, and – for some packages or paid add-ons – one-on-one coaching to help you optimise your store and increase sales. zonline Experts are also available for dedicated store setup and management support.