Answers To Seller Frequently Asked Questions

Remember our support team is available to assist you should these not answer your question.

General FAQs

zonline is a multi-vendor online marketplace; it's a virtual African shopping mall. Every business needs an online presence because everyone'zonline.

Any entrepreneur or business based in Africa can sell on zonline.

Managing Your Account

Creating an account is very easy! Simply navigate to the 'SELLERS' menu and select 'REGISTER AS A SELLER' from the drop-down menu options then follow the prompts and complete all the necessary details including: - your business details - your business phone numbers and email - other contact details such as your business address etc - basic information about your business operations and the products/services you offer - banking and tax details as necessary Your request may be automatically approved or someone from our team will contact you to request certain paperwork that proves you are who you say you are before your request to sell on zonline is approved.

You manage your orders via your Seller Dashboard. Note that if you are shipping the products yourself you need to update the order indicating that shipment has been completed. If using Easy Shipping then you must pack your orders and carefully label them then schedule pick-up by our team from your premisses. If using the convenient Fulfillment by zonline (FBZ) then zonline will fulfil and ship your order.

zonline Services

Yes. Customer feedback is a critical metric for your business on zonline because it's used by customers to gauge your trustworthiness while zonline analyzes your reviews to measure your performance. As you will agree, customers generally tend to purchase from businesses that have good reviews from their clients.

Yes. You can get a sub-domain to reflect your business name/brand such as www.yourbrand.zonline.africa. Replace 'yourbrand' with your actual brand. To apply for this please send us a note via your seller dashboard messaging section.

Pricing

Opening a store is currently FREE but to begin adding products and/or services you will need to pay an annual fee of 19.99$USD. You only pay a fee when a client places an order from your store and pays for it using our online wallets and payment processing services. Our fee includes a referral fee and a closing fee that start from as little as 2% and vary based on category and shipping method. Shipping is slightly cheaper when you use fulfillment by zonline (FBZ). Click here to learn more about FBZ and it's benefits to sellers.

At the moment there are no other required charges in addition to the above-mentioned referral and closing fees.

Seller Rewards Program

This is a Seller Rewards Program where registered sellers can earn rewards by participating in contests/tasks or meeting and exceeding certain expectations set by zonline.

The standard rewards do not expire. There are instances we have special rewards that must be used within a specified time period.