Let’s get you sorted
Buying, selling, or just have a question about the marketplace – our team’s got you covered. Start with the option below that fits, or jump straight to WhatsApp if you need a person right now.
Quick answers, no waiting
Most questions are already answered below – check here before you message us.
How do I track an order I’ve placed?
Log in and open My Account → Orders. Every order shows live status from payment through to delivery, plus the seller’s contact if you need to follow up directly.
What does Buyer Protection actually cover?
If an order doesn’t arrive, or arrives significantly different from the listing, Buyer Protection covers you for a refund or replacement. Full terms are on the Buyer Protection page.
How do I start selling on zonline?
Head to Seller Registration, verify your details, and list your first item – most sellers are approved and live within a day.
What payment methods can I use?
Payment options are shown at checkout and vary slightly by seller and region – mobile money and card are supported on most listings.
Still stuck after that?
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